FAQ – ORVA

Help & FAQs

We’ve answered the most common questions about our products, shipping, and orders.

If you need further help, feel free to reach out anytime.

How long does shipping take?

Orders are processed within 1–3 business days.

Delivery to the United States typically takes 7–12 business days after shipment.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by location and are shown at checkout.

Will I receive a tracking number?

Yes, tracking details will be sent by email once your order ships.

Do I need to pay customs fees?

In most cases, no additional fees are required. However, rare cases may occur depending on local customs regulations.

Are these keycaps compatible with my keyboard?

Compatible with most MX-style mechanical keyboards, including 60%, 65%,68%, 75%, and TKL layouts.

What profile are the keycaps?

Cherry profile for a smooth and consistent typing feel.

What material are the keycaps made of?

Made from durable PBT material that resists shine over time.

Can I change or cancel my order?

Orders can be modified or canceled before shipment. Please contact us as soon as possible.

I entered the wrong address, what should I do?

Contact us immediately. If the order hasn’t shipped, we can update your address.

Do you accept returns?

Returns are accepted within 14 days of delivery for unused items in original condition.

What if my item arrives damaged or incorrect?

Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Do keycaps include a keyboard?

No, keycaps only. Keyboard not included.

How can I contact you?